Whenever a user submits the form, and you'd like to be able to reply directly back to the users E-mail address, you will have to define your form to send emails with a so called Reply-To header.
Let's asume your form has at least an E-mail field named "email" and optionally two Text fields named "first_name" and "last_name".
We will use the tags {email} to retrieve the users email address, and the {first_name} and {last_name} to retrieve the users Full name.
To define a Reply-To header, you can follow these steps (see picture below):
- Edit your form and navigate to "Form Settings > Admin E-mail"
- Enable the option "Set a custom reply to header"
- Enter the {email} tag under "Reply to email:" to retrieve the users email address
- For the "Reply to name:" you can enter {first_name} {last_name} or leave it blank if you are not obtaining any name for your user.
Now whenever a user submits the form with for example an email address your@customer.com you will receive an E-mail address to the address that you defined under "Send email to:". Now when you click "Reply" in your E-mail client (application). You will directly reply to your@customer.com
The above works the same for the "Form Settings > Confirmation E-mail".
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